We know this FAQ can't cover everything, and so we have a team of dedicated individuals who are willing to help answer any specific questions you might have.
Please email support@everybox.com to get your questions answered.
Also, you can usually grab us on irc.oftc.net #everydns. (IRC) Please mention your domain name and problem, and then be patient, as we might be in a different timezone from you and out working, or sleeping.